02.07.2020

PAWS is Hiring!


Join our lifesaving team!

PAWS has several positions available for passionate animal lovers who are dedicated to serving the city’s neediest pets and the people who love them.

Please review these job descriptions for details on available positions and how to apply.

Job Descriptions:

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Veterinary Services Manager

General position summary: 

The Veterinary Services Manager (VSM) oversees the day-to-day operations of PAWS’ veterinary technician staff and the services they provide via PAWS’ spay/neuter clinics, wellness clinics, and shelter medicine, and is responsible for fostering a strong sense of teamwork and professionalism to ensure the delivery of excellent patient care. The VSM works in collaboration with other departments to ensure optimal treatment and outcomes for all animals who come into PAWS’ care, and to ensure successful, integrated operations with PAWS’ adoption, customer service, and rescue transfer departments. The VSM interacts regularly with the public, setting an example for other staff of stellar customer service. 

Management Duties: 

Programmatic:

  • Partner with the Customer Service Manager, Lead Surgical Technician, and Director of Operations to ensure that the spay/neuter and wellness clinics are scheduled to have maximum impact for the communities we serve and meet surgery and wellness visit goals. 
  • Work collaboratively with the veterinary and shelter leadership teams to ensure PAWS’ veterinary programs and policies are keeping with trends in shelter medicine, maximizing our lifesaving ability, and meeting program goals.
  • In partnership with adoption staff and managers, serve as a point of contact for adopters or foster parents with medical concerns. 
  • Ensure all animals are receiving prompt and thorough intake assessments. 
  • Audit and coordinate lab samples, ensuring samples are sent out appropriately and results are recorded accurately. 
  • Oversee or conduct regular maintenance of medical equipment, ensuring it is properly clean and functioning. 
  • As part of the Animal Welfare Committee, make collaborative decisions regarding euthanasia. 
  • Ensure the medical department areas are kept clean, sanitary, and organized. 
  • In partnership with the Lead Surgical Technician and veterinarians, oversee controlled substances logs. 
  • Maintain up to date inventory of medical supplies and ensure proper inventory protocols are in place and followed to maintain, protect, and keep appropriate quantities of medical supplies on-hand.
  • Support the Medical Director and Director of Operations in upholding and informing policies, procedures, and protocols for all medical department operations that:
    • facilitate the provision of quality veterinary care;
    • ensure the safe, sanitary and humane treatment of animals in PAWS’ care;
    • provide for disease control and maintenance of healthy, pleasant and clean facilities; and,
    • follow established professional standards and requirements, and applicable laws and regulations.
  • Develop and maintain relationships within the local veterinary community in order to build partnership and support for PAWS’ work and the care of PAWS’ animals in specialized and emergency situations. 
  • Assist the Director of Operations in ensuring that animals move as efficiently as possible through shelter stages: from intake assessment, treatment, and surgery, to live exit or euthanasia.
  • Assist with the daily movement and placement of cats at PAWS various adoption locations, with the goal of maximizing PAWS lifesaving impact, as needed.
  • Assist with the daily intake of felines into the shelter, including adult cats, kittens, mom & litters, and neonates, maximizing PAWS’ lifesaving within its capacity and resources.

Staffing Administration:

  • Serve as team leader and mentor for the veterinary technician team, communicating policy changes, and PAWS values and vision. 
  • Schedule veterinary technicians and interns to ensure adequate staff coverage, filling vacant roles when the medical department is understaffed. 
  • Interview, hire, and train new veterinary technicians and veterinary services interns, with the goal of maintaining a high standard of patient care and employee performance. 
  • Orient and train veterinary technician staff for efficiency, compassionate/humane care, and overall high work quality. 
  • Supervise veterinary technician staff to ensure individual duties are being completed. 
  • Coach, evaluate, and discipline veterinary technician staff with support from the Director of Operations. 
  • In partnership with the Director of Operations and Medical Director, identify and coordinator continuing education and training opportunities for staff. 
  • Delegate select administrative and technician duties, as needed, to veterinary technician staff. 
  • Assist in the recruitment of, work in cooperation with, and accommodate visiting veterinarians, veterinary students, veterinary instructors, and veterinary services volunteers and interns. 

 

Vet tech duties: 

  • Collaborate with other veterinary technicians and assist veterinarians in all their duties.
  • Perform and accurately record evaluation, examination, vaccination, and medical treatment of publicly owned and shelter animals.
  • Administer first aid treatments and medications to sick and injured animals. 
  • Provide water and proper diet and ensure sanitary conditions for all in-house animals.
  • Treat, vaccinate and perform examinations of animals. 
  • Prepare animals for exams and surgery. 
  • Perform or prepare laboratory tests. 
  • Perform or assist with euthanasia when required, as directed by a veterinarian or the Director of Operations.
  • Monitor animals’ conditions, rapidly identify and address medical or behavioral conditions which might warrant veterinary attention, and work in cooperation with other staff to attend to any immediate needs. 
  • Admit and release animals in a responsive, courteous and tactful manner, and inform volunteers, staff, and the public of any pertinent medical information related to animals’ care.  

 

Required skills and qualities:

  • At least three years of experience in the veterinary field, with animal welfare/shelter medicine experience heavily preferred. 
  • At least one year of experience in management and supervision of staff, including coaching on performance and accountability. 
  • Familiarity with diseases common to cats and dogs and the preventative, therapeutic, and diagnostic veterinary treatment of cats and dogs. 
  • Experience caring for and handling animals in a safe and effective manner, especially large or untrained animals, and including animals of unknown disposition and those who may exhibit fear and reactivity. 
  • Experience with humane, fear-free handling of animals (Fear Free Shelters certification preferred). 
  • Excellent interpersonal, communication, and customer service skills. 
  • Maturity, initiative, and ability to work with minimal supervision and direction. 
  • Computer proficient in Microsoft office, Google products. 
  • Proficient in, or willingness to become proficient in the various shelter management systems utilized by PAWS (Clinic HQ, PetPoint, Trello). 
  • Strong sense of leadership and ability to problem-solve, identifying and prioritizing tasks appropriately, working independently with minimal supervision and direction. 
  • Ability to maintain a calm, pleasant, tactful, professional, and respectful demeanor at all times when dealing with the public, even in stressful situations. 
  • Ability to turn people down, firmly when necessary, without becoming aggressive or unpleasant.

 

Educational Requirements:

  • High school diploma or equivalent required. 
  • Post-secondary education in veterinary science preferred, BA/BS preferred. 

 

Physical Requirements: 

  • Ability to walk and/or stand on your feet throughout a normal workday and tolerate loud noises. 
  • Ability to lift and move objects and animals weighing up to 50 pounds for short distances and to humanely restrain an animal when necessary. 
  • Allergic conditions that would be aggravated when handling animals may be a disqualification. 

 

Hours:

This is an exempt position. PAWS is open seven days a week. A minimum of 8 hours per day, 40 hours per week, is required, with at least one weekend day worked. Daily schedule and hours may vary according to the needs of the organization and may include weekend, night, and holiday work. 

At-Will Employment:

There is no minimum period of employment guaranteed or implied by acceptance of an employment offer. It is the policy of PAWS that exempt positions are at-will, which means that employment is for no specified term and the employee or PAWS may terminate that employment at any time without cause.

Direct Supervisor:
Director of Operations

To apply for this position, please send your resume and cover letter via this form.

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Adoption Counselor

PAWS is seeking an incredibly positive, outgoing, detail-oriented, motivated, and empathetic people-person to join our team! PAWS Adoption Counselors facilitate cat and dog adoptions. Adoption staff members interact with the public on a regular basis and must strive to provide a positive experience for these individuals at all times. Organizational skills are a must, since our animal population can have detailed schedules for medical appointments, which are accompanied by a high volume of paperwork.

Duties include, but are not limited to:

  • – Greeting visitors, answering phones, and replying to emails with a professional, pleasant attitude
  • – Communicating with potential adopters about the pets currently available for adoption, and helping them find a good match for their household
  • – Supporting potential adopters to ensure smooth and timely adoptions, including aiding in the application screening process
  • – Having a working knowledge of basic animal health and behavior, in order to problem solve with foster parents and adopters who encounter challenges or have questions
  • – Promoting a humane and caring attitude towards pets and treating all animals with compassion at all times, including those who are sick, injured, feral, or aggressive
  • – Following established procedures governing safe work practices
  • – Working cooperatively with staff and volunteers
  • – Paperwork and computer file organization
  • – Other duties as assigned

Education and experience required:

High school diploma or equivalent required. Bachelor’s Degree or some college preferred. Experience working or volunteering in an animal rescue, shelter, or veterinary practice preferred. Public contact, retail experience, and/or customer service experience preferred. **Must be able to work at our 1810 Grant Avenue, with the ability to travel to our 2900 Grays Ferry Ave and 100 N 2nd Street locations every so often as needed.**

Specific job skills required:

  • – Ability to read, write, and understand English (other language proficiency a plus)
  • – Proficiency in Windows and Microsoft office
  • – Ability to communicate and be patient with a wide variety of audiences
  • – Ability to read for detail and follow directions: please email adoptions@ phillypaws.org after you apply, directed to Erica and Ame that references this position, telling us about your favorite customer service experience!
  • – Maturity, good judgement, a professional appearance, and a calm, tactful demeanor

Direct Supervisor: Adoption Center Managers (Northeast & Grays Ferry)

Time Commitment: 20 hours per week, ideally Mondays, Thursdays, and at least one weekend day, Sundays preferred; 3-6 month period. **Preference given to applicants who can work both Saturday and Sunday, but at least one weekend day required.**

Please note that this position is currently scheduled for two 4-hour evening shifts (Mondays and Thursdays) at our Northeast adoption center AND one 8-hour shift (Fridays) at our South Philadelphia location. These days and hours are subject to change seasonally. 

Compensation: $10-$12 per hour, commensurate with experience

Job Type: Part-time

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Veterinarian (temp)

Job Description: Veterinarian- Temporary (part-time possible)

General Position Summary: 

PAWS is seeking a veterinarian to join our team starting immediately, through June 2020. The ideal candidate would be able to fulfill both wellness clinic and spay/neuter duties, but candidates who can only serve in wellness clinic or spay/neuter will be considered. 

Position Details: 

Veterinarians at PAWS are responsible for the provision of excellent veterinary care for all animals in PAWS’ facilities, both rescued and publicly owned. Veterinarians must be able to promote PAWS’ mission, uphold the integrity of the organization at all times, and work collaboratively with other staff members and volunteers to ensure the Wellness and Spay/Neuter clinics’ smooth operation.

Duties include, but are not limited to:

  • –  Provide quality veterinary care in accordance with established professional standards and requirements, applicable laws and regulations. 
  • – Ensure the safe, sanitary, and humane treatment of animals in PAWS’ care and provide guidance and training as necessary to staff and volunteers to ensure the same.
  • – Perform high-volume sterilization surgery, as well as other surgical procedures as needed and appropriate, on publicly owned and rescue/foster animals. Includes assessing and preparing animals for surgery and managing after-care needs, and/or supervising clinical staff in the provision of these services.
  • – Complete exams and record keeping for client-owned animals in wellness appointments efficiently and within a 20 minute timeframe to ensure smooth patient flow.
  • – Develop treatment plans and prescribe medications and diets for rescue, foster, and client-owned animals in wellness appointments. 
  • – Review, approve, and reject pending prescription requests for client-owned animals. 
  • – Perform exams, develop treatment plans, and maintain clear and concise records for in-house and foster shelter animals.
  • – Collaborate with other PAWS veterinarians, foster staff, and adoptions staff on care for in-house and foster animals.
  • – Uphold PAWS’ policies, procedures, and protocols regarding disease control, clinical and surgical operations, animal care and protection of inventory of medications, drugs and treatment supplies.
  • – Keep current on developments, changing standards, and the emergence of new treatments in veterinary medicine, especially those specifically suited to shelters.
  • – Work with Director of Operations, Lead Surgery Technician, and Veterinary Services Manager to ensure that all clinical and surgical equipment is maintained in safe working order.
  • – Work in cooperation with, and accommodate visiting veterinarians, veterinary students, veterinary instructors and unskilled volunteers.
  • – Perform humane euthanasia as needed and directed.
  • – Handle all animals properly, humanely and with compassion at all times, including those that are sick, injured, feral or aggressive, and promote a humane and caring attitude toward all animals.
  • – Maintain a calm, pleasant, tactful, professional, and respectful demeanor at all times when dealing with the public, even in stressful situations.
  • – Work courteously and cooperatively with staff and volunteers to foster an environment of effective teamwork.
  • – Perform other duties as assigned.

Physical Requirements:

  • – No allergic conditions which would be aggravated when handling or working with animals.
  • – Ability to stand and work effectively for long periods of time and tolerate loud noises.
  • – Ability to work with and around animals including diseased, injured and/or vicious animals.
  • – Ability to lift and move objects and animals weighing up to 50 pounds for short distances and to humanely restrain an animal when necessary.

Educational and Licensure Requirements:

  • – Doctor of Veterinary Medicine degree from an accredited university and valid Commonwealth of Pennsylvania Veterinary license with no history of complaints or disciplinary action required. 
  • – Experience in shelter setting and performing quality high-volume spay/neuter surgery strongly preferred.

Additional Job Skills Required:

  • – A self-starter who is well organized, innovative, flexible and professionally motivated to develop and implement the goals, objectives, and policies of the agency.
  • – Excellent interpersonal, verbal and written communication skills. Ideal candidate is personable, outgoing, patient, professional, empathetic, and able to get along well with a culturally diverse community.
  • – Strong sense of initiative and ability to problem-solve, identifying tasks that need to be accomplished and prioritizing appropriately, working independently with minimal supervision and direction.
  • – Maturity, good judgment and a professional personal appearance.
  • – Flexibility, ability to manage multiple tasks and accommodate varied work assignments and schedules.
  • – Comfort and experience with Google and Microsoft applications strongly preferred. PAWS uses a variety of web-based software that veterinarians must be comfortable learning to use on a daily basis for managing client care. 
  • – Must be personable, able to communicate well, and work effectively in a team environment. 
  • – Must have a strong attention to detail. 

Hours:

PAWS is open seven days a week, so candidates who can work one weekend day are strongly preferred. The ideal candidate would work a minimum of three days a week, for a minimum of 8 hours per day. Changes to the schedule will be discussed and agreed to by both parties before any changes are made.

At-Will Employment:

There is no minimum period of employment guaranteed or implied by acceptance of an employment offer. It is the policy of PAWS that exempt positions are at-will, which means that employment is for no specified term and the employee or PAWS may terminate that employment at any time without cause. Should you choose to terminate your employment we ask for 4-6 weeks’ notice.

To apply:

Please send your resume and cover letter via this link.

About PAWS Philadelphia Animal Welfare Society

PAWS is a 501(c)3 non-profit organization dedicated to saving Philadelphia’s homeless, abandoned, and unwanted animals. PAWS is Philadelphia’s largest rescue organization and only no-kill shelter, and is working to make Philadelphia a city in which every healthy and treatable pet is guaranteed a home. Through its adoption locations, special events, and foster care network, PAWS finds loving homes for thousands of animals each year. PAWS operates two low-cost, high-volume spay/neuter and wellness clinics serving pet owners and rescues in an effort to keep pets healthy and reduce the homeless pet population. The two clinics serve approximately 37,000 pets each year. The clinics serves pet owners who have difficulty affording or do not have access to basic veterinary care (sterilization, vaccinations, treatments for upper respiratory infections/parasites/fleas, etc.) and rescue organizations that need affordable spay/neuter surgery and basic veterinary care to carry out their lifesaving work.

 

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Veterinary Receptionist

Job Description: Veterinary Receptionist

An integral member of the team that operates the PAWS Spay/Neuter and Wellness Clinic, the Veterinary Receptionist is responsible for maintaining the integrity and ensuring the smooth operation of the front-office of PAWS’ Spay/Neuter and Wellness Clinic. This includes, but is not limited to, scheduling, data entry, providing accurate, efficient, and courteous customer assistance in person and by phone, providing general information on all of PAWS’ services, and record-keeping. The Veterinary Receptionist interacts with the public – adopters, foster parents, and customers – on a regular basis and strives to provide a positive experience for these individuals at all times.

 

Duties include, but are not limited to:

  • – Perform general administrative and clerical duties including data entry, scheduling, and client communication in person and via phone and email.
  • – Answer questions and direct the public in a pleasant and efficient manner and provide accurate and helpful information whenever possible.
  • – Uphold PAWS’ policies, procedures, and services, including listening to customers, empathizing or sympathizing and providing effective responses and remedies to their questions and needs.
  • – Ensure a rapid and courteous response to telephone calls.
  • – Assist in the accurate collection of fees (making change, issuing receipts, balancing daily reports).
  • – Maintain accurate patient files and records and utilize Clinic HQ and PetPoint software to keep all animal-related records.
  • – Perform retail sales and handle payment for various services and products. 
  • – Assist in inventory of office and other supplies to ensure that the front desk is always stocked and in working order. 
  • – Rapidly identify problems or patient conditions (medical and behavioral) that need to be brought to the attention of the immediate supervisor or the veterinary staff.
  • – Educating the public about animal behavior and responsible/successful pet ownership.
  • – Promote a humane and caring attitude toward all animals and treat all animals humanely, properly and with compassion at all times, including those that are sick, injured, feral or aggressive.
  • – Assist staff and volunteers whenever necessary to ensure smooth, respectful handling of the public and their pets. 
  • – Maintain a calm, pleasant, tactful, and professional demeanor at all times when dealing with the public, even in stressful situations.
  • – Assist in maintaining healthy, safe, sanitary, pleasant and clean facilities for the customers and animals under the care of PAWS. This includes keeping the front desk area clean and organized. 
  • – Perform other duties as assigned.

 

Educational Requirements:

  • – High school diploma or equivalent required. Bachelor’s Degree or some college preferred. 
  • – Some public contact/customer service experience required. 
  • – Experience working or volunteering with an animal rescue/shelter preferred.

 

Specific Job Skills Required:

  • – Strong interpersonal, verbal and written communication skills. Ideal candidate is organized, personable, outgoing, patient, professional, able to get along well with a variety of people, innovative, flexible and motivated to develop and implement the goals, objective, and policies of the agency.
  • – Affection and compassion for animals, concern for their welfare, and a willingness to accommodate animals in the workplace.
  • – Strong sense of initiative and ability to problem-solve, identifying tasks that need to be accomplished and prioritizing appropriately, working independently with minimal supervision and direction.
  • – Maturity, good judgment and a professional personal appearance.
  • – Ability to read, write and understand English.
  • – Flexibility, ability to manage multiple tasks and accommodate varied work assignments and schedules.
  • – The ability to ask appropriate questions to gather information along with the ability to feel and show empathy for others.
  • – The ability to turn people down, firmly when necessary, without becoming aggressive or unpleasant.
  • – Comfort and ability to work with animals of unknown disposition and those who may exhibit medical and other problems, as well as aggressive tendencies.
  • – Knowledge of various breeds and their characteristics and familiarity with symptoms of diseases common to dogs and cats.
  • – Ability to communicate skillfully and effectively with a culturally diverse staff, volunteers and community in a professional, pleasant, respectful, courteous and tactful manner at all times.
  • – Computer proficient in Microsoft Office and internet based software such as Gmail/GSuite. 

To apply, please email a resume and cover letter to Luci Vazquez at luci@phillypaws.org

 

Working to make Philadelphia a No-Kill City