PAWS Clinic: Frequently Asked Questions

Are the clinic services offered by PAWS right for me?
PAWS’ low-cost Spay/Neuter and Wellness Clinics serve pet owners who have difficulty affording or lack access to basic veterinary care, and rescue organizations that need affordable services to carry out their lifesaving work. While PAWS does not have income restrictions, we do ask that if you are able to afford care at a full service veterinarian’s office you do so, so that we can continue to serve the pets who would not otherwise get treated.

Does PAWS offer free services for people with ACCESS cards or payment plans?
Unfortunately, PAWS is not able to offer free services. We keep our prices as low as possible in order to serve the greatest number of pet owners who cannot afford to go elsewhere. We cannot accept payments through Care Credit. PAWS accepts cash, debit, or credit cards. Payment is due at the time services are provided.

Can PAWS be my primary veterinarian?
PAWS is not a full-service veterinary practice, and we are not able to provide x-rays or overnight care. If you are able to afford it, we recommend that you establish a relationship with a full-service veterinarian. If not, we will be happy to serve you and your pet to the best of our ability.

How should I prepare to bring my pet to PAWS?
All pets must be on a leash or in a carrier. Dogs should be wearing a well fitted collar or harness. If your puppy has not had all of its shots, please carry them in your arms or in a carrier; walking on the ground exposes them to disease they are not yet immune to. Your cat must be a carrier – even if they don’t mind being carried in your arms; there may be dogs in our lobby that are not cat-friendly! If you do not have a carrier, you can use a box with air holes; we also sell cat carriers if you would like to purchase one.

Do I need to bring anything to my pet’s appointment?
You should bring any previous medical records you have. If your pet is vomiting, has diarrhea, or any other intestinal issues, please bring a stool sample with you. To obtain a stool sample, use a small plastic bag to pick up a small piece of your animal’s poop and place the bag in the refrigerator until your appointment.

Should I spay or neuter my pet?
Yes! Take a look at why we suggest you spay or neuter your pet by clicking here.

I have a spay/neuter appointment for my pet. What instructions should I follow and what will the day of surgery be like?
The night before surgery, you should stop feeding your pet at 10 p.m. (they can have water). You will bring your pet to our clinic between 8-9 a.m. and fill out some paperwork and select any additional services you would like us to provide. Pick-up is typically between 4-4:30 p.m. We will only call you if your pet is ready earlier than that; if you do not hear from us, please pick-up your pet by 4:30 p.m.

When you arrive for pick-up, our staff will go over your pet’s discharge instructions. Animals should be offered a small meal when they get home and are settled. Please do not give your pet a special treat; it can make them sick if they are not used to that treat! Cats are given an injection of pain medication that will be adequate for pain control during their recovery. Dogs will go home with five days of pain medication. This medication can make their stomachs upset, so please be sure to give it with food. We strongly recommend that pets – especially females – wear an e-collar (cone) for 10-14 days after surgery to help prevent them from licking their incision and getting an infection.

What flea treatment and heartworm preventative is available at PAWS?
PAWS carries Activyl, Revolution, and Tri-Heart. Dogs can be kept on heartworm preventative year-round and will only require a heartworm test every two years. Dogs that are only on heartworm preventative during the warmer months will need a test every year before restarting their medication in the spring. Puppies under 6 months of age can be started on preventatives without a test.

  • Activyl does not require a prescription or an appointment, but you must know the weight of your dog or cat. Cat dosing is based on whether they are below or above 9 pounds.
  • If you would like to purchase Revolution, your pet must have been seen by us in the last year and dogs require a negative heartworm test.
  • Tri-Heart requires a negative heartworm test.

Can my pet have dental work done at PAWS?
PAWS can only provide routine teeth cleaning and polishing to preserve our clients’ oral health. We are only able to offer these services to pets under 6 years of age. An exam and bloodwork will need to be performed prior to the dental cleaning.

I found an animal and am willing to provide it a home. What should I do now?
The first thing you should do is have the animal scanned for a microchip at any shelter or veterinary facility to make sure it is not a lost pet that someone is looking for. You should also ask neighbors if they know who the pet belongs to, post fliers, and file a “found report” with ACCT (the city’s animal control shelter, 267-385-3800). If there is no microchip or you cannot find an owner, we recommend that you make an appointment in our clinic (if you cannot afford to go to your local veterinary practice) or bring it to our walk-in vaccine clinic for initial care. For all animals, we recommend vaccines, flea treatment, dewormer, a physical exam with a veterinarian, and spay/neuter. For cats, we recommend a “combo” test for Feline Aids and Leukemia. If you already have pets, it is safest for you to keep your new addition separated until the above treatments and tests are done.